Cleaning products & surfaces

Can I use a cleaner on any fabric or surface?

Suitability varies by product and material. Check the product directions and your furniture’s care instructions. Test on a small, hidden area before wider use. Do not assume a product is suitable for every fabric or finish.

How do I use the Waterless Fabric & Carpet Cleaner?

Follow the directions supplied with the product. Its listed steps are to apply the cleaner, work over the area with the applicator, and wipe away the residue with a cloth.

Do you offer free shipping?

Orders of US$50 or more qualify for free standard shipping to destinations covered by the offer. See the shipping options shown at checkout and our Shipping Policy for details.

Orders & account

Do I need an account to place an order?

You can check out as a guest without creating an account. If you choose to use an account, it can help you keep your order information in one place.

Can I change or cancel my order?

Please contact us as soon as possible with your order number and the change you need. We will try to help before dispatch, but changes or cancellations may not be possible once processing or fulfillment has begun.

If your parcel is already in transit, we will explain the available next steps. This does not affect any statutory cancellation rights.

I haven’t received my order confirmation. What should I do?

Check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used at checkout so we can help locate your order.

What if I entered the wrong shipping address?

Please contact us immediately with your order number and the correct delivery address. We will check whether an update is still possible. Address changes cannot be guaranteed after processing or shipping has begun.

Shipping & tracking

When will my order be shipped?

Orders normally need 2–5 business days of processing after payment is confirmed. When tracking information is available, it will be sent to the email address used at checkout. For an update on your order, contact us with your order number.

How can I track my order?

Open the tracking link in your shipping confirmation email to view the carrier’s latest updates. A newly created tracking number may take some time to show activity.

If you cannot find your tracking details or need help understanding an update, contact us.

How long does delivery take?

Estimated transit time is 7–15 business days after dispatch, in addition to 2–5 business days of processing. Timing may vary by product, destination, carrier, weather, and seasonal demand. Your tracking information shows the latest available shipment updates.

If you need an order for a specific date, please contact us before purchasing.

Why did I receive only part of my order?

Some orders may arrive in separate packages. Check your shipping confirmation emails for additional tracking numbers.

If an item or included component is missing and no further parcel is shown, contact us with your order number and details of what you received.

Returns & refunds

How do I request a return?

For a change-of-mind return, contact us within 30 calendar days after receiving your item. Include your order number and the item you would like to return.

Please wait for acceptance and the correct return instructions before mailing a voluntary return. Read our Return Policy for full conditions and shipping costs. Statutory consumer rights are not limited by this 30-day window.

What if my item arrives damaged, incorrect, or incomplete?

Please contact us promptly with your order number and a description of the issue. Photos of the item, packaging, and shipping label, if available, can help us review what happened.

Keep the item and packaging for follow-up where possible. A lack of photos or original packaging does not automatically remove your legal rights. We will discuss the appropriate next steps and remedy.

How long does a refund take?

After receiving and inspecting your return, we will let you know whether the refund is approved. Approved refunds are issued promptly to the original payment method. Your bank or payment provider may need additional time to display the refund.

If no return is needed, we will confirm the arrangements with you. Where a legal refund deadline applies, we will meet it.

What condition must an item be in for a return?

For a voluntary change-of-mind return, items must be unused, unaltered, and complete, with their original product packaging and supplied accessories. Cleaning products must not have been used, consumed, mixed, or altered for a voluntary change-of-mind return.

Opening the outer shipping package to inspect your order does not, by itself, make it ineligible. These conditions do not limit claims for faulty, misdescribed, damaged-on-arrival, or incomplete goods, or your statutory rights. See our Return Policy for details.

Products & payments

How do I pay for my order?

Complete your purchase through our store’s checkout using one of the payment options shown. Please do not send passwords or full payment card details through email or our Contact page.

Which payment methods are accepted?

The payment methods available for your purchase are displayed at checkout. Options can vary by location, device, and payment provider, so check the available choices before completing your order.

Will my item look exactly like the photographs?

Colors may appear slightly different depending on lighting and your screen settings. Check the product description and selected option for dimensions, materials, compatibility, and included items.

If what you receive does not match the description or the option you ordered, please contact us.

Can I send an order as a gift?

You can enter the recipient’s delivery address at checkout. Gift wrapping or personalized messages are included only when specifically offered for the product or order. Please check the available options before purchasing.