CLAREWYN CUSTOMER CARE
Track Your Order
Follow your delivery using the tracking information sent after dispatch.
Find your tracking details
Your shipping confirmation email includes a tracking link or tracking number when available after dispatch. Your order number is different from your carrier tracking number.
Follow your parcel
Open the tracking link in your shipping email for the carrier’s latest updates. You can also copy your tracking number and enter it on 17TRACK, an external parcel tracking website.
Open 17TRACKThe button opens the tracking provider’s website. Tracking coverage depends on the carrier.
No tracking number yet?
Orders normally need 2–5 business days of processing after payment is confirmed. Tracking details are sent when available after dispatch. Check your inbox and spam folder, or contact us with your order number.
No updates showing?
A newly created tracking number may take 2–5 business days to show activity. Copy the complete number, and allow time for the carrier’s first scan.
When should my parcel arrive?
Estimated transit time is 7–15 business days after dispatch. Processing and transit are separate. Delivery dates are estimates and may be affected by the destination, carrier, holidays, weather, and customs.
Tracking says delivered, but nothing arrived?
Check entrances, mail areas, safe places, household members, neighbours, and your local carrier. If you still cannot find the parcel, contact us so we can review it with you.
Need a hand?
For product or order questions, email support@clarewyn.com. Include your order number and the email address used at checkout where relevant.